• OS installation, security patch management & OS upgrades

• Antivirus installation, patch management

• Disk Space Management

• Scheduled Job Management & Performance Management

• Security hardening and user management

• Ongoing backups/restore activities

• Troubleshoot and fix ongoing issues

Advanced Server Management Services

• Active Directory installation and configuration

• DNS, DHCP, RAS and VPN, Mail servers, Web Servers (IIS, Apache) and Print/File Servers

• Any other 3rd party server applications

• Version upgrades of the services and server applications

3. Network Management Services

• Maintain an up-to-date Network Diagram

• Maintain Switch and WAN Device Configuration

• Fix problems reported on time

• Port Configuration

• Policy configuration on devices like Access List, VLAN’s etc

• IOS and OS Upgrades and Fixes

• Routing Configurations

• QOS and Bandwidth/Performance optimization

• Design, Re-architecture and Recommendation

4. Security Management:

• Firewall configuration management

• ACL

• Firewall Interfaces

• NAT

• Site-to -Site IP sec VPN tunnels

• Security Policies

• Configuration Backups

• Vulnerability Assessment

5. IT help desk for MSP

• Voice Based Support - Asteri Technology’s team of executives has relevant experience in handling voice-based technical support. We can handle technical issues over phone and take the necessary steps for their quick resolution on the basis of training and guidelines provided by you.
• Chat Based Support - We also provide quick response chat-based support to handle IT related customer enquiries. For quick resolution of queries, we can also do automation of chat support so that the chat bots will automatically handle queries based on the FAQs provided by you.
• Ticket Based Support - To manage your ticket dashboard, Asteri also offers real time help desk for MSPs. Our skilled team members will ensure quick resolution of customer challenges and pain points by working on tickets assigned to them within a quick turnaround time.
• Your non working hours Support - If you have activities that need to be completed after the business hours are over, then Asteri Technology is the perfect fit for your business. With our 24/7 support service, we can not only help you serve your customers better but also help in the smooth operations of your business.

Why buy from Asteri Technology:

• We support Provide 24*7 technical support to your clients with our Dedicated Remote Engineer

• You can use your current staff more effectively

• Hire best support people without the pain of the recruitment process

• Access to the latest and best technology

• Flexible and Scalable to grow service based on your requirements

• We setup the interview and you choose your own staff

• Reduce your operational cost and increase the bottom line.

• Levels of service and performance with the established agreements, to maintain the continuity of the service